Computer-Based Training Effectiveness

      It can be argued that computer-based training is more effective than traditional methods of training because it provides a greater variety of instructional methods that can be tailored to an individual's learning preferences and training needs (ex. text, video, audio, graphics, etc.). Other benefits include "greater learner ease, control, flexibility, and immediate feedback." (Saks & Haccoun, p. 238) It can also be argued that CBT is a more cost effective method of training than face-to-face training methods. However, there are conflicting results with regards to studies being done to see which method of training is indeed more effective.


     In a study that combined the results of multiple other studies, CBT had a slight edge over traditional instruction methods with regards to declarative knowledge, however they both tested equally for procedural knowledge and trainee satisfaction. For employees and college students, CBT was not found to be any more effective than traditional methods, however younger trainees tended to learn better from traditional methods while older trainees tended to benefit more from CBT. Increasing the variety of training methods and differentiating them from classroom learning proves to give CBT a large benefit over classroom training methods. When trainees are able to choose their training method, CBT has been proven to be more effective than classroom learning.

      The success of a computer-based training program is dependent upon the trainee's ability to use a computer and their attitudes and predisposition towards CBT. A needs analysis needs to be done to determine whether a CBT will fulfill the trainees needs, or whether there are some trainees that are inexperienced with computers and will respond negatively to the training.

      An article by Williams and Zahed (1996) found that CBT was at least as effective (if not more) than traditional instructional methods for initial learning, however one month after the training was complete, the computer-based training allowed for much greater retention than the classroom method.

      Additionally, Mulloy and Wallen (2005) determined that CBT can be made more effective if narration with picture and animation are used rather than text only or text, pictures and animation. This should be taken into account when creating a CBT program so that the trainees experience the maximum learning and retention.

Sources 

Mulloy, K.B & Wallen, E.S. (2005). Computer-Based Safety Training, An Investigation of Methods. Journal of Occupational and Environmental Medicine, 4(62), 257-262.

Williams, T.C., & Zahed, H. (1996). Computer-Based Training versus Traditional Lecture; Effect on Learning and Retention. Journal of Business and Psychology, 2(11), 297-310.